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Seller warrants to Buyer that
each product supplied by it is of good workmanship
and free from any inherent defects. The product is
warranteed for a period of one year, (from the shipping
date) provided that it is installed and operated in
accordance with Seller’s instructions and generally
accepted industrial practices, and further provided
that the product is used under conditions for which
it is designed, and within the limits of its specifications,
with proper care, protections and maintenance under
the supervision of competent personnel.
All other guarantees, warranties, conditions of representations,
either expressed or implied, whether arising under
statute, common law, and commercial usage or otherwise,
including implied warranties of merchantability and
fitness for a particular purpose, are excluded.
Under no circumstances whatsoever shall seller be
liable to any person or company for any direct, indirect
or consequential damages, injuries, downtime or financial
losses resulting from failure of the product to perform
its functions in part or in full due to any reason
including failure of component(s) or mechanical elements
within the product. Seller further disclaims any responsibility
for any and all damages resulting from errors, omissions
or misinterpretation of any document (inclusive of
user manual), that it provides to Buyer.
Buyer is to obtain a Return Material Authorization
Number from Seller prior to returning any failed product
for evaluation and repair. Buyer is responsible for
the shipping charges of the product from wherever
it is to seller’s repair facility door to door.
Further, buyer is responsible for any damage that
occurs on route by poor packing by Buyer or by negligence
or mistreatment by the freight carrier(s) handling
and transporting the product to Seller’s facility.
Buyer is to list the RMA# on all shipping documents,
and on the exterior of the package. International
Buyers are responsible for release of merchandise
upon arrival from U.S. Customs and delivery to Seller’s
facility.
Seller should review Buyers complaint, and test the
product to validate such complaint. If the product
is deemed defective, Seller shall repair it or replace
it free of charge if it is within the warranty period.
Seller will then ship the product to any location
with the USA that is specified by the Buyer via surface
transport carrier.
Should Buyer require other more speedy and expensive
method of transport, Seller will require Buyer to
pay additional transport charges to upgrade the mode
of transportation. International Buyer’s should
advise Seller of the address of their forwarder in
the USA.
Equipment will be repaired within 1 to 4 weeks from
the arrival date. Buyer is to notify Seller if the
equipment is urgently needed in which case Seller
will do its utmost to accommodate the Buyer’s
schedule. Should the returned product be found to
be fully functional and the Buyer’s complaint
cannot be verified, Seller reserves the right to require
appropriate payment to cover test and evaluation charges.
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